(Zeiss LSM 780 FCS): Zeiss 780; replacement part arrived
Update: A new scanner has arrived, and our Zeiss service engineer would like to install it next Tuesday morning. This galvo replacement will completely repair the image quality problems that the LSM780 has been experiencing.
Thank you all for your patience.
Recently, there have been worsening issues with the galvo scanner on the LSM780. This shows up as a distortion or shifting of the image along the X-axis, which is particularly obvious during Live mode or timelapse acquisition.
Zeiss indicates that the scanner needs to be replaced. Unfortunately, it is on backorder, and we do not have an ETA for its arrival from Germany.
Workaround: In the meantime, Zeiss recommends that users reduce scanning speed or rotate the scan area 90 degrees. These remedies might work for you.
Future: If the problem continues to worsen, we will have to remove the microscope from service until the parts arrive.
Alternatives: If Zeiss’s recommendations don’t work for you, we would be happy to discuss alternative approaches, perhaps setting up training sessions on our other Zeiss confocals. Unfortunately, they too are quite busy.
If you need to cancel a LSM780 reservation because of poor instrument performance, just email Micfac.
We hope to notify you of a definite repair date soon. Thank you for your understanding.